A call center that answers as your brand
Your customers call, we answer in your name, take the order, and see it through. Customer service and fulfillment under one roof means the person on the phone can walk to the floor and check on the box.
Full-service support for your customers
- Client-branded answering: our team answers as your company, so your customers never know the difference.
- Phone and fax orders: a full-service call center that takes orders the way some of your best customers still place them.
- Inside sales support: product questions answered and orders captured while the customer is on the line.
- Order status and tracking: customers get answers about their orders from people who can actually see them.
- Relationship management: the same voices on your line over time, building familiarity with your customers.
Most call center clients pair this with fulfillment, so the order taken on the phone ships from the same building. Ask us to quote both together.
Support and fulfillment in the same building
Answers, not tickets
A customer asking about an order gets an answer from someone who can see it on the floor, not a ticket number and a wait.
Your brand, protected
Calls are answered in your name with your tone. To your customers, it is simply your customer service line.
Every channel covered
Phone and fax orders flow into the same order stream as your online orders, file uploads, and email orders, so nothing lives in a side spreadsheet.
Put real people on your phone line
Tell us about your call volume and what your customers need. We will quote a program that fits.