Order fulfillment in Indianapolis
Your orders come in, our team picks, builds, packs, and ships, and your customers get what they ordered with tracking to prove it. B2B and B2C, since 2006.
Fulfillment services, by the work you need done
Most clients need more than one of these. They run on the same floor, with the same team, so you are not stitching vendors together.
Pick and Pack
Orders picked, packed, labeled, and shipped with tracking. Single-item consumer orders and multi-line business orders alike.
Explore pick and packB2B Fulfillment
Case and pallet orders for distributors, retail accounts, and institutions, where the receiver sets the requirements.
Explore B2B fulfillmentKitting and Co-Packing
Kitting, co-packing, and assembly projects, from a one-week build to a two-month program, staffed to your deadline.
Explore kitting and co-packingA lot of what we do is building, not picking
Components arrive from different suppliers on different days, and somebody has to turn them into one thing a customer can receive or a retailer can shelve. That hands-on project work is a large part of this business: kitting, co-packing, assembly, and shrink-wrapping, staffed for a week or a couple of months and then done.
The kitting and co-packing page walks through how a project runs, what happens when a component arrives late, and how we built and shipped 100,000 boxed sets in 21 days.
Send orders the way you already work
No forced platform migration and no rigid file spec. We take orders through whichever channel fits your business.
Online order system
Enter and manage orders through our online order processing system, with visibility into activity through our warehouse software.
File upload and email
Send an Excel file or a plain email. Batch uploads work well for distributors and project-based shipping.
Shopping cart and phone
Connect your shopping cart feed, or let our full-service call center take phone and fax orders directly from your customers.
Once orders are in, everything else is nearby. Inventory sits in our warehouse, and our client-branded call center can answer your customers by name. Freight that needs to turn fast rather than sit moves through the dock instead.
From one author's book launch to national programs
Our fulfillment clients range from individual authors shipping their own titles to multimillion-dollar companies running ongoing programs. Publishers, distributors, medical supply companies, universities, printers, and disaster preparedness organizations have all shipped from our floor.
That range is the point. Projects that are too small, too fiddly, or too kitting-heavy for a big-box 3PL are the work we are built for. See the industries we serve, or tell us about yours.
One day of ground transit from here covers roughly 75% of the US population. That is the practical reason so much fulfillment work sits in central Indiana.
The most common mistake companies make when they switch
It is not picking the wrong 3PL. It is handing over incomplete information. Most companies describe the routine 80% of their operation accurately, and the trouble lives in the other 20%: the account with special labeling, the seasonal SKU, the order type that only happens once a quarter. Those exceptions are where expectations and assumptions quietly drift apart.
The fix is a working partnership from the first week, with both sides willing to talk through the odd cases and give a little as the details surface. A transition run one-sidedly is hard on everyone. We would rather hear about the exceptions on the first call. Start there.
Ready to hand off your fulfillment?
Tell us your monthly order volume and what goes in the box. We will come back with a plan and a quote.
Common questions about 3PL fulfillment
How does 3PL fulfillment pricing work?
Third party logistics pricing is quote-driven because every operation is different. Pricing typically reflects storage space used, order volume, the labor in each order such as picking, kitting, or assembly, and packaging materials. We review your volumes and workflow, then quote pricing that fits your actual operation. There are no published flat rates because they rarely fit anyone well.
Do you handle both B2B and B2C fulfillment?
Yes. We fulfill business-to-business orders such as distributor and institutional shipments, and business-to-consumer orders shipped directly to end customers. Clients range from individual authors to multimillion-dollar companies.
How do my orders get to you?
However works best for you: our online order processing system, Excel file uploads, direct email, a shopping cart feed from your online store, or our call center, which takes phone and fax orders. We confirm delivery and provide tracking on what ships.
Is my business too small for a 3PL?
Probably not. Our client list has included individual authors shipping their own books alongside multimillion-dollar companies. If your orders have outgrown your garage, your back room, or your team's patience, that is usually the right time to talk to us.